Frequently Asked Questions (FAQs)

How do I create an account at
Click “Join Us” at the top right site of our site.Enter your email address and password,and click “create an account” button.
Can I modify or cancel my order after I placed the order?
Yes! But do it before the order status has been changed to Confirmed. You can contact us through email or phone for order modification or cancellation.
When will ship my order?
Your Order will be shipped in 2 to 3 business days normally. Please be aware of specific item details, i.e. if an item is in pre-order or has a specific shipping date. You will receive a shipment confirmation by email when your order has been shipped. Tracking information will be available within 48 hours of shipment.
Why I cannot add the product to the shopping cart? I am not able to place an order?
Please check your Browser (IE, Netscape, etc) setting, make sure Cookie is enabled & Clear your Cookies!
If my browser(IE) is not enabled with Cookie, will I still be able to place an order?
NO. Please check your Browser's (IE, Netscape, etc) setting, make sure your Cookie is enabled! If you still have the issue placing the order, contact our customer service or email us at ckybuy@gmail., we can place the order for you then let you review and make payment.
How can I trace my order?
Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order.
When will my order arrive?
EMS: About 5-8 days EMS: About 5-8 days  /  DHL: About 3-6 days  / Airmail: About 14-25 days
Where do you ship to?
We can ship to all over the world.
What's coupon code?
It's a promotional codes only can be used for These codes are distributed in a variety of locations such as our Facebook,friend-ship parner web..
Will i be charged duties and taxes?
It's possible,but it depends on quantity or value, the shipment will be assessed for duties and /or sales tax.The price from is FOB price.
What if I am want to place a large / bulk order?
We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully. For large volume order quotation, please email (skype account:ckybuy).
What shall I do if I receive the wrong product ?
If you had received the wrong product, please contact customer service within 72 hours of receiving your order.
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