Troubleshooting

Cancel Your Order Before Payment
If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference. We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order. Note: If your order is more than a week old you may not be able to "reactivate" it by sending payment, as prices, shipping rates and/or currency conversion rates may have changed. In this case, simply reorder your item.
 
Cancel Your Order After Payment
If you have already paid for your order and wish to cancel, please contact customer service as soon as possible
 
Change Your Order After Payment
Please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes. To add Items to your order without canceling any previous items, contact us. There is no charge for this service.
Note: If the products have already been delivered we cannot cancel or change the order.Please check Return Policy for more.

What if I receive my package and it is damaged?
If your product is received damaged, please contact us at ckybuyservice@gmail.com and we will help you correct your personal situation.  It is necessary to keep all shipping documentation and original packaging.  We will be happy to work through your situation and ensure you are satisfied.   


What shall I do if I Can't Log In ?
Please follow the instructions as below:
1.Check your login details,make sure that you are filling in the right email format.
2.It may be a problem caused by CkyBuy.com system maintenance - Please wait 30 minutes and try again.
3.Ensure that cookies from www.ckybuy.com are accepted in your browser (Internet Explorer or others).
4.Also you can try to clear your cookies and browser cache.
5.If methods above still do not work, please contact with customer service.


Why was my order cancelled? Why did you refund my payment?
If we returned your money and closed your order, it is most likely because we were unable to verify your payment, or the products you want ordered are out of stock. In most cases, our customer service staff will contact you by phone or email to discuss the matter with you. However, if we can not get in touch with you in 5 days ,for the paid orders, we will automatically refund to you. It is our responsibility to ensure the safety of your money and purchase order.

Possible reasons for refunding money are:
- PayPal account name and address does not match your order's shipping address, and there was no response when we try to contact you. 
- The products you ordered are out of stock (we usually keep our inventory stocked and updated), and there was no response when we try to contact you.


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